Delivery & returns

Everything you need to know about getting your order, and sending something back if it isn't right.

Delivery

• Orders placed before 2pm on a working day are picked the same day; orders after that, or at weekends, are picked the next working day.
• You'll get a confirmation email with your order reference as soon as you check out, and a dispatch email when it leaves us.
• We currently ship to mainland UK. Highlands, islands and other remote postcodes may take an extra day or two.
• Once dispatched you can follow progress any time on Track my order.

Returns

Changed your mind, or the fit isn't right? You have 60 days from delivery to return unused items for a full refund.

What we can accept

• Items that are unused, unwashed and in their original condition, with all tags and packaging.
• Rugs and boots that have only been tried on indoors — please keep them clean and hair-free while checking the fit.

What we can't accept

• Items that have been worn, used outdoors, washed or altered.
• For hygiene reasons, certain base layers and grooming/consumable products once opened.

How to return

• Email hello@discountequine.co.uk or use our contact form with your order reference and what you'd like to return.
• We'll confirm the return address and next steps. UK returns are free for faulty or incorrectly-supplied items; for change-of-mind returns the postage back to us is at your cost.
• Refunds are issued to your original payment method within 3–5 working days of us receiving the item.

Faulty item? Get in touch as soon as you spot it and we'll sort a replacement or full refund, including return postage. This doesn't affect your statutory rights.

Common questions

Can I change my delivery address after ordering?

If your order hasn't been dispatched yet, contact us quickly and we'll do our best to update it.

My item is the wrong size — can I swap it?

Yes. Return the original under the policy above and place a new order for the correct size. Check our size guides first to be sure.

Do you deliver outside the UK?

Not at the moment — we ship within mainland UK only.